Messaging athletes, team hype and reactions

What it is

Three ways to stay in touch with your athletes inside the app: a one-to-one chat with each athlete, a quick cheer to your whole team, and emoji reactions to individual check-ins. Athletes see the cheers and reactions as notifications and a short celebration the next time they open the app.

How to use it

1. Chat with one athlete. Open the athlete from your roster and use the chat at the bottom of their page (on mobile, open their chat from the roster). Type a message and send. New messages appear without refreshing. Use the paperclip to attach a video; see the video clips card.
2. Hype the whole team. On your roster, choose Message your whole team (on mobile, Hype the team). Pick an emoji, add a short note if you like, and send. It goes to everyone you can reach, whether they are on your team or work with you directly.
3. React to a check-in. In an athlete's recent sessions, tap React on a check-in and pick an emoji. Tap the same emoji again to take it back.
4. Celebrate a streak. When an athlete's streak reaches 7 days, their page on the web shows a box to send a celebration with an emoji and a note.
5. Athletes get a push notification (if they have the app and notifications on). A reaction on a check-in also shows in their recent reactions for 14 days.

Rules and limits

• You can message an athlete who is on your roster, either through a shared team or a direct link. For a minor, a parent must have approved you first unless they allow team coaches automatically. If the connection ends, the chat closes for you, including past messages. The athlete can still read it.
• Messages can be up to 4,000 characters. A message needs text or a video.
• When a conversation is closed, for example after a family report, nobody can post. A closed or disconnected chat shows as read-only.
• If you are connected only because a family invited you, you are an outside coach: your messages cannot contain links, email addresses, phone numbers or social handles, a linked parent can read the chat, and the family can report you, which closes the chat and ends your access right away.
• A team broadcast replaces your last cheer to the same athlete rather than adding another one, so only the most recent is waiting for them.
• Web hype notes are limited to 140 characters and mobile notes to 200.
• Reacting to a check-in again with the same emoji within 10 minutes does not send another notification. A different emoji does.
• You can only react to check-ins of athletes you can reach.

Edge cases

• The hype count you see afterwards counts everyone you can reach. Athletes who have not set up a profile do not receive it.
• Athletes see celebrations once. Opening them marks every waiting cheer as seen.
• The web hype box does not show an error if the send fails, so check that the "Sent to" message appears.
• There is no inbox for coaches. Open a conversation from the athlete's page or chat screen.
• Parents have their own messages with you, separate from athlete chats.